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HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
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Specifications
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| General Information |
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| Brand Name: |
HP
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| Manufacturer: |
Hewlett-Packard
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| Manufacturer Part Number: |
HR205E
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| Manufacturer Website Address: |
www.hp.com/ca
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| Product Type: |
Service
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| Service Name: |
Care Pack PickUpReturn Service
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| Service Information |
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| Product Supported: |
HP Notebook
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| Provided Support: |
Parts Replacement
Remote Diagnostic
Phone Support
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| Service Availability: |
9 x 5 Phone Support
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| Service Characteristic: |
Parts & Labor
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| Service Description: |
9x5 Same Day
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| Service Details: |
Remote problem diagnosis and telephone support Repair at HP designated repair center (materials and parts included) Return shipment of functional unit back to your location Flexible shipment options to HP designated repair center When experiencing a problem, the customer must first place a call to a designated support telephone number HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support An HP authorized courier will return the repaired or replaced product to the customer's location Return shipment will be by ground transportation and usually takes between 3 and 7 business days Service requests must be received before 12:00 pm local time to activate same-day pickup All other calls will be scheduled for next-business-day pickup
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| Service Duration: |
3 Year
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| Service Location: |
Service Depot
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| Service Main Type: |
Maintenance
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| Service Response Time: |
(Same Day) - Phone Support
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| Service Sub Type: |
Electronic and Physical
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Customer Reviews
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Product reviews on NCIX.com are screened for relevance and inappropriate
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Sales Policy
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All pricing subject to change. For all prices,
products and offers, NCIX.com reserves the right to make adjustments
due to changing market conditions, product discontinuation, manufacturer
price changes, errors in advertisements and other extenuating
circumstances. Promotional offers from NCIX.com are subject to
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checks will be issued on promotional items and offers.
While NCIX.com uses all reasonable efforts
to include accurate and up-to-date information on the Site, NCIX.com
makes no warranties or representations as to the Site's accuracy.
NCIX.com assumes no liability or responsibility for any errors
or omissions in the content on the Site.
NCIX.com warrants product(s) to be in good
working condition and free from defects in material and workmanship
for a period of one (1) year for OEM packages, and for thirty
(30) days for RETAIL packages, from the original Invoice date
unless otherwise restricted below or by the manufacturer's own
warranty policy. Defective returns and warranty service will be
replaced, exchanged or repaired at NCIX.com's sole discretion,
and based on vendor's policy.
NON-DEFECTIVE merchandise returns may be
accepted on some items ONLY within 15 days of the Invoice date,
at NCIX.com's discretion. All NON-DEFECTIVE returns are subject
to a 15% restocking fee. No refunds will be issued for blank media,
digital cameras (and accessories), opened software, printers,
printer supplies, paper, projectors (and accessories), appliances,
handhelds, PDAs, notebook computers, special order computers and
special order items.
Defective software, video games or DVDs
will be replaced by the SAME title and format ONLY (and subject
to current availability) within 30 days of the Invoice date. Software,
video games and DVDs may be returned within 30 days only if the
item is UNOPENED (with shrink wrap still intact) at the sole discretion
of NCIX.com.
NCIX.com does NOT apply a surcharge
to credit card orders. Please read our RMA
& warranty policy and terms
& conditions for more information. If you have
any questions regarding our sales and warranty policies, please
send us a message -- we'll be glad to answer any of your questions.
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Product Warranty
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NCIX provides a 30 day limited warranty on this product. The remainder of the 1 year warranty is provided by the manufacturer.
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